Who are we?

Eon Dental is a high-impact medical devices & tech company growing at neck-breaking speed. We are a team of over ~500 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry.

Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes, as well as after-sales service and assistance.

Software and innovation are involved in all aspects of our product lifecycle, beginning from an engaging experience on the frontend applications that serve customers and dentists to robust backend solutions for process management and automation.

Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team’s exceptional talent to make our customers’ experience outstanding.

Your Impact

The Clinical Advisor - Iberia role is based in Spain and reports to the Clinical Excellence Head and will be responsible for executing daily clinical advisory activities. This role ensures efficient handling of clinical queries, case management, and communication while supporting the Clinical Success Manager in addressing any escalations.

What You'll Do

• Execute calls assigned to you in a timely manner, ensuring each interaction meets the established standards of quality and effectiveness.

• Maintain high-quality standards in all calls conducted, ensuring they adhere to company protocols and client expectations.

• Manage follow-ups with CEN doctors assigned to you, ensuring their cases are reviewed, and any necessary communications are handled effectively.

• Quality check (QC) the cases of CEN doctors, ensuring accuracy and completeness before finalizing communications.

• Follow up on approval requests for both your assigned CEN doctors and other doctors with previous communications, ensuring timely processing and resolution.

• Complete daily tasks assigned by the Clinical Success Manager, deputy, adhering to deadlines and quality standards.

• Oversee and assess your own daily QC activities, ensuring that cases involving communications with clinical specialists are reviewed for quality and quantity.

• Ensure adherence to clinical protocols for each planned QC, following client-specific guidelines and best practices.

• Apply professional communication etiquette during all interactions with internal and external clients, including call etiquette and text manners.

• Adhere to the quality standards and safety procedures as per the company guidelines and local regulations.

• Take appropriate actions in relation to any hazards and work-related issues, and escalate as needed, in order to ensure prompt and effective resolution.

• Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives.

What To Bring

• 5+ years of experience with similar roles

• BS in Dental Medicine, specialized in Orthodontics and specifically in Aligners

• Fluency in English & Spanish, both written and spoken is required

• Flexibility to work remotely 

• Ability to travel

• Fluency in Portuguese is preferred
  

What We Offer

• Great culture and growth opportunity

• The chance to personally impact Eon’s customer experience

• Push your boundaries, working with highly motivated and cross-functional teams

Interested?

Then, apply for this position by clicking on the apply button. All applicants must send an updated CV in English.