Who are we?

Eon Dental is a high-impact medical devices & tech company growing at neck breaking speed. We are a team of over 400 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry.

Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes as well as after-sales service and assistance.

Software and innovation are involved in all aspects of our product lifecycle, beginning from an engaging experience on the front-end applications that serve customers and dentists to robust backend solutions for process management and automation.

Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team’s exceptional talent to make our customers’ experience outstanding.

Your Impact

The Clinical Success Specialist - MENA is based in Jordan and reports to the Clinical Success Manager and will be responsible for managing and executing clinical success activities within the MENA region. This role includes conducting high-quality consultations, ensuring timely follow-ups with the clinical expert network, and maintaining adherence to clinical protocols. The position requires managing daily tasks effectively, maintaining communication standards, and supporting overall client satisfaction.

What You'll Do

• Perform calls assigned to you promptly, ensuring each interaction meets the company's quality and effectiveness standards.
  
• Maintain and ensure high standards of quality for all calls conducted, adhering to company protocols and client expectations.
  
• Manage follow-ups with CEN doctors assigned to you, ensuring their cases are reviewed and any necessary communications are executed effectively.
  
• Perform quality checks (QC) on CEN doctors' cases, ensuring accuracy and completeness before finalizing communications.
  
• Follow up on approval requests for both CEN doctors and doctors with previous communications, ensuring approvals are processed in a timely manner.
  
• Complete daily tasks assigned by the Clinical Success Manager, deputy, or senior clinical success specialist efficiently and accurately.
  
• Monitor and assess your own daily QC activities, ensuring that cases involving communications with clinical specialists are reviewed for quality and quantity.
  
• Ensure compliance with clinical protocols for each planned QC, following client-specific guidelines and best practices.
  
• Apply professional communication etiquette during all interactions with internal and external clients, including proper call and text manners.
  
• Adhere to the quality standards and safety procedures as per the company guidelines and local regulations.
  
• Take appropriate actions in relation to any hazards and work related issues, and escalate as needed, in order to ensure prompt and effective resolution.
  
• Perform other job-related tasks as assigned by the line manager, in order to ensure the fulfillment of organizational objectives.
  
  

What To Bring 

• Bachelor’s Degree in Dentistry
  
• 1-3 years of work experience as a dentist or clinical success/operations.
  
• Excellent communication skills
  
• Good understanding of customer experience and retention
  
• An initiator, a problem solver, and a collaborative personality
  
• Able to critically think and avoid/solve problems

What We Offer

• Great culture and growth opportunity
• The chance to personally impact Eon’s customer experience
• Push your boundaries working with highly motivated and cross-functional teams

Interested?

Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English.